Most Common Frequently Asked Questions

General FAQs

Are your rates negotiable?

At Metropolitan Limousines, we do our best to offer everyone the "best deal" taking into consideration the type of vehicle available / requested and the level of service you deserve for your special event. Please call us at 585-259-7136 for more details.

You have many newer vehicles in your fleet, are your cars owned or rented or leased?

We have bought all of our vehicles to own.

How do I know what size limousine is best for my needs?

We have a sedan (2 passengers comfortably) and super stretch SUV limousines (up to 12 passengers comfortably). If you are booking airport transportation consider the amount of luggage your party has.

What is your policy on alcohol in the limousine? Do you provide?

In New York State, it is unlawful for limousine operators to provide alcoholic beverages to any of their clients without possession of a liquor license. Upon doing the research, there are no Monroe County limousine operators presently carrying liquor licenses. What this means is that if there is a routine inspection done on your limousine during your special event, the limousine operator who provides you with any type of alcohol (ie champagne, liquor, etc) could compromise the limousine you had rented leaving you a) stranded and b) without a limousine.

As long as the limousine can hold an occupancy of 10 or more passengers, alcoholic beverages are allowed in the vehicle if and only if the client provides / purchases for themselves AND each passenger is either 21 years of age or older.

What are the taxes, if any, on limousine rentals?

New York State and local sales tax apply to transportation services provided using limousines, black cars, and certain other motor vehicles with a driver that are registered under the DMV as livery vehicles. The livery vehicles can seat 14 passengers and under.

The sales tax does not apply to taxicab and bus services, scheduled public transportation services, services provided in connection with funerals, or interstate services.

Our Expedition SUV Limousine and our Excursion SUV Limousines require sales tax on all functions except for funerals. Our Escalade SUV Limousine, effective June 19, 2012, does not require sales tax to be added to the contract since under NYSDOT regulations, it is now registered under the DMV as a bus. The vehicle can seat a maximum of 14 people (NYSDOT counts the corner seats as seating) in the rear and one passenger seating in the front. We still claim that our Escalade SUV Limousine can seat 12 in the rear comfortably.

Do you charge for mileage when they are driving with no passengers?

If your pick-up and/or drop-off location is outside the local service area, we may charge a additional fee based on mileage for drive-time back and forth to our base depending on how you arrange your contract.

Do you have a minimum number of hours?

For most of our packages, our minimum is 3 consecutive hours. There is no maximum rental time limit.

Can we book your vehicles for less than 3 hours?

Yes, at non-peak times.

How far in advance should I book my wedding?

As soon as you have confirmed your wedding date, church and reception location it is a good idea to book your limousine. The wedding season books quite early, so you will want to make your reservation as soon as you have your information.

Are there any additional fees?

We charge a 15% chauffeur gratuity fee and a 5% dispatch / detail gratuity fee. Depending on the package of choice, we may charge an additional minimal fuel surcharge fee. We encourage additional cash tips to your professional chauffeur since it is how they make their living, however, that is at your discretion.

What forms of payment do you take?

We accept cash payment, cashier's check / money order, or all major credit / debit cards with exception to American Express. No matter how you decide to pay, we require that you fill out a Credit Card Authorization Form. A major credit / debit card on file is mandatory to reserve any of our limousines.

In addition, for our corporate clients we are able to invoice your company with a monthly billing statement.

What is the difference between local service area and extended service area?

Local service area includes the Greater Rochester Monroe County area [Greece, Gates, Chili, Henrietta, Brighton, Pittsford, Perinton, Fairport, Penfield, Webster, Irondequoit, and the city of Rochester]. The extended service area is anywhere outside of the local service areas' borders.

What is your cancellation policy?

At least a 33% non-refundable deposit and signed contract must be received when booking our limousines.

Proms & Weddings: If any cancellation occurs from renter's side, we keep the 33% non-refundable deposit. Any contracts cancelled within less than 2 weeks prior to the date of the event will be responsible for the full amount of the balance due unless customer (or MetLimos) can find a party to replace them with either the exact price shown on the contract or more with same vehicle.

Airport Transfers: A $ 50.00 fee will apply for all airport no-shows or cancellation with less than 2 hours notice ... This fee will be charged to your credit card on file with us.

Other Packages: Any cancellations prior to the event 14-10 days in advance will be charged at 50% the contracted full charter fee plus tax, 10-7 days in advance at 75% the contracted full charter fee plus tax, and 7 days or less at 100% of the full charter rate including taxes unless customer (or MetLimos) can find a party to replace them with either the exact price shown on the contract or more with same vehicle.